Privacy Policy

Your privacy is as important to us as your hairstyle and well-being, and therefore we cherish your privacy. This Privacy Policy explains how Nordic Hair Clinic collects and processes your personal data. In addition, you will also find information about your rights and obligations regarding the processed data.

By using Nordic Hair Clinic's services, you understand and accept our Privacy Policy and our processing of your personal data. You also agree that Nordic Hair Clinic uses electronic as well as physical channels to send you relevant information.

What data we collect

Information you provide to us

There are several ways in which you may directly or indirectly provide us with personal information about yourself. For example, when you choose to contact us through our contact form on the website, a phone call, email or on site in one of our clinics.

Personal and contact information

Data such as name, telephone number and email address are collected in order to be able to contact you who are interested in a free consultation but also treatment. This data is also used to keep the reservation register but will also be used in keeping our records.

Health information

In the event of an online consultation, we may require you to submit a health declaration to us. When visiting one of our clinics, we make a mandatory Health Declaration before you enter for a consultation or treatment. This is done in order to be able to follow up on any diseases that can give clarity to your symptoms but also to offer the best treatment based on your conditions.

Information through integration

The information through your integration with Nordic Hair Clinic can come from several different resources. We collect data based on how you use our services on the web such as; page response time, download errors, how you reached and left the service and delivery notices when contacting you.

Device Information

We may collect data such as your IP address, language settings, browser settings, time zone, operating system, platform and screen resolution. This is in order to be able to analyze the general average of these variables in order to be able to offer better services to the public in the future that work for as many platforms as possible.

Geographical Information

Your geographical location is automatically retrieved in order to show the services offered in the vicinity of your area, but also to offer the language settings that can match your language skills so that you as a customer feel satisfied and comfortable with the information relevant to you in a language that you understand.

Journal and treatment information

In the event of a physical visit, we are required by law to document the treatments you choose to undergo in a so-called patient record. Therefore, we have the right to process your personal data in our patient records even if you have not given your consent. A patient record should always contain the following information: information on health, number and type of treatments performed, choice of medication and measures taken.

How your information is used

Your personal data is needed in order to provide safe and secure processing of the highest quality and to follow up, develop and improve our operations. Nordic Hair Clinic processes your personal data on the basis of the following legal grounds (see table below).

Other communications

In the event that you do not wish to receive individual offers and information, you can always unsubscribe directly by following the “Unsubscribe” link at the bottom of our emails. In case of unsubscribing for any physical communication, you need to email us at integrity@info.nordichair.com. If you choose to opt out of these types of communications, we will no longer be able to tailor the offer to you. Keep in mind that we never disclose information about someone's health status through open means of communication.

We will share information with

Personal data relating to the patient's health status or other personal circumstances are classified by law as “sensitive personal data” where misuse of these results in higher consequences. We will therefore never disclose your sensitive personal data unless we are required to do so under applicable laws and regulations.

We may transfer or share your information with selected third parties as follows:

• Suppliers and subcontractors such as companies within the Nordic Hair Clinic group. For the purpose of fulfilling our obligations to you and for other purposes set out in this Privacy Policy. It can be, for example, a provider of electronic health record system, etc.
• credit institutions, credit reference agencies and similar providers; In the event that you apply for financing with Medical Finance, your personal data will be shared with credit institutions to assess your creditworthiness and confirm your identity.
• Government agencies or the like. In cases where there is a legal basis for Nordic Hair Clinic to provide your personal data.
• Divestment. Nordic Hair Clinic may share your information with third parties in the event that Nordic Hair Clinic sells or purchases business or assets where the information is distributed to a potential seller or buyer of such business or assets.

We will not share information with

Your personal data is always safe with us. Nordic Hair Clinic will never sell your personal data to third parties that we do not have permission to do.

Your personal data will also not be stored, copied or shared with other providers that have not undergone a thorough review of how they handle privacy policy issues, handle their data and their dignity.

Where do we process your data

We process all your data within the EU/ESS and in the case when the patient performs his or her treatments at our clinic in Istanbul, a copy of this data is stored in our systems in Turkey.

How long your personal data will be stored

We store your personal data for as long as it is necessary to perform our obligations to you and for as long as required by statutory retention periods.

Your rights to access, rectification and deletion

The right to access your data

You can request a copy of the personal data that you would like us to know about and verify the information we hold about you. You also have the right to access patient records, but within a reasonable period of time, after a so-called trial. Requests for such information are made officially at one of our clinics or by mail to integrity@info.nordichair.com. Pick-up takes place in person upon presentation of ID or sent by registered mail.

Right to rectification of your personal data

You always have the right to correct inaccurate or incomplete information about yourself.

The right to be removed from our databases

You have the right to request the erasure of your personal data if it is no longer necessary for the purpose for which it was collected. Please note, however, that we cannot legally delete your medical record earlier than three years after the last note was written.

Objection to processing on grounds of public interest and exercise of public authority

In the event that your personal data is processed to perform a task of public interest as part of the exercise of public authority, you may have the right to object to the processing of your personal data. Keep in mind that you must specify the types of data to which you object.

Withdraw consent

If you withdraw, that is, withdraw, your consent to the processing of personal data, further data may not be processed. In this case, we will not be able to offer you our services in the future. To withdraw your consent, you are welcome to contact us at integrity@info.nordichair.com.

Consistent record keeping within the Nordic Hair Clinic Group

Nordic Hair Clinic uses cohesive record-keeping, which means that all personal data processors within the group have access to the journal data. It can be of great benefit as a customer if, for example, you need to urgently get in touch with one of our clinics but do not arrive. Then you can always contact the nearest clinic to get the help and information you need.

Block data in your patient record

You may at any time request that your medical records not be electronically accessible to Nordic Hair Clinic staff other than your consulting advisor. You should then be informed about the consequences for you as a patient.

Complaints

You have the right to make a complaint about our processing of personal data to us or to the Data Protection Authority at any time. If personal data about you has been processed in such a way that it contravenes the Patient Data Act and the Danish Data Protection Association, you may be entitled to damages.

Use of cookies and tracking methods

We use cookies and similar tracking technologies to deliver a tailored and good online experience. For more information on how Nordic Hair Clinic uses cookies and the like, please see our Cookie Policy.

Name used on the website

The names of patients used on the website do not have to match the patient's real name.

Data Controller

Nordic Hair Clinic Group companies are jointly responsible for personal data. The contact information regardless of our company within the group is to integrity@info.nordichair.com.

Nordic Hair Clinic is registered with Bolagsverket under the name Hårbehandling Kliniken Sverige AB with registration number 556990-6554 and has its head office at Kungsholmsgatan 10, 112 27 Stockholm. The Nordic Hair Clinic Group consists of the subsidiary NHC Göteborg AB with registration number 559057-8265 and Nordic Hair Istanbul with its registered office in Istanbul, Turkey.